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Consumer Leadership Development casestudy

Case Studies

Great Outcomes

Leadership Development Study: Consumer Industry

Overview

A leading luxury goods company approached Maximus to raise the effectiveness of existing leaders and to ensure a healthy pipeline of highly capable up-and-coming leaders.

Client objectives

To foster the right mix of hard business skills, desirable behaviours, values, and attitudes required of current and future leaders in order to take the business to the next level.

The solution

Maximus identified a two-tiered approach to the organisation’s leadership development, consisting of an Advanced Leadership Development Program (ALDP) for senior managers and a Leadership Development Program (LDP) for middle managers.

The solution was highly customised, and all components aligned with the strategic goals of the organisation and the values that made the company so unique.

The most defining aspect of the program was the approach to innovation. This largely centred on “Business Unusual” projects, in which the participating leaders identified and then implemented ideas which would realise significant return for the business.

Leadership Development Framework

Outcomes to date

Financial Return
This solution has a recognised financial return of over $6M (10,000%) with a payback period of approximately two to three years. This revenue has been directly attributed to the innovations realised from the “Business Unusual” projects, alongside the introduction of new technologies to streamline processes and cut costs.

Shifts in Behaviour
As a result of this work, constructive leadership behaviours are expected and understood across the organisation. Where previously there was somewhat of a ‘relaxed’ leadership culture, emphasis is now placed on developing leaders who can balance their support of others with a healthy level of challenge.