02 9216 2800
info@maximus.com.au

Emotional Intelligence in leadership

Case Studies

Great Outcomes

Emotional Intelligence Study: Biotechnology Industry

Overview

A leading-edge biotechnology company approached Maximus to improve the engagement levels and leadership capability of their people.

Client objectives

To develop an innovative solution which would foster cross-functional collaboration, facilitate communication, and promote effective working relationships.

The solution

Maximus designed a customised, multi-dimensional Emotional Intelligence solution to ensure all employees improved their intrapersonal and interpersonal skills. The organisation’s leaders attended an initial workshop where they were exposed to the principles of Emotional Intelligence and were challenged to consider the impact of this on themselves and their teams. Maximus followed this with a highly experiential Emotional Intelligence program for all remaining employees, giving them the opportunity to practice emotionally intelligent behaviours in a safe learning environment. The organisation’s leaders played a pivotal role in driving and supporting an emotionally intelligent culture by role-modeling key Emotional Intelligence behaviours in their daily work practices.

Outcomes to date

Maximus’ Emotional Intelligence solution has led to significant increases in engagement, retention, and sales productivity.

  • A survey taken directly after the first wave of company-wide Emotional Intelligence programs showed a significant shift in employee engagement up to 84%, compared with 64% two years earlier.
  • Since the execution of phase two of the Emotional Intelligence initiative, the engagement index is up to an astounding 91%.
  • Staff retention is sitting at 95% which compares favourably to the market median (84%), and the results of previous years (85% and 84% respectively).
  • This initiative has significantly impacted on the organisation’s culture. In the months following the program the company ranked highly on the BRW Great Places to Work survey and was recognised as an Employer of Choice for Women.

Feedback from key business stakeholders

As a Sales Manager I believe the Emotional Intelligence training has played a part in increased sales results for a sales representative in my team. This person had disappointing sales results for the first half of 2010.  She attended Emotional Intelligence training in August 2010 and proactively applied the learnings in her role. During my days in the field with her, I saw her demonstrate the skills she’d learnt from the Emotional Intelligence training with her customers. Her sales results significantly improved in the second half of 2010. This year her results are already over 120% to budget and she has achieved 21% growth for the franchise.